At STEPS™, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund process to ensure you have a positive shopping experience.

Refund Eligibility:

• Returns: You may return unused and undamaged items within 30 days of receiving your order for a full refund. The product must be in its original packaging and condition.
• Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method and may take up to 5-7 business days to appear in your account.

How to Request a Refund:

1. Contact our customer service team at support@babystepslb.com to initiate your return. Please provide your order number and reason for the return.
2. Follow the return instructions provided by our team to send the item back to us.

Damages and Issues:

• Damaged Items: If you receive a damaged or defective item, please contact us immediately at support@babystepslb.com with your order number and a photo of the damaged product. We will arrange for a replacement or a full refund based on your preference.

Exceptions:.

• Shipping Costs: Shipping charges are non-refundable.

We are committed to making the return and refund process as smooth as possible. If you have any questions or need assistance, please contact us at support@babystepslb.com.

Thank you for choosing STEPS™!